The best way to contact us is via the school admin email account firstname.lastname@example.org as our email account is monitored throughout the school day. You can also call us and leave a message but, as our office is not always staffed, an email can be quicker.
Please do not pass on messages or information to teachers or Pupil Support Assistants at the beginning and end of the school day in the playground. Although this seems like a sensible, quick way to share information, the teachers have a number of duties at these times and are responsible for the safety of pupils and the security of the school. Please do not contact us by Twitter or Facebook rather via the office. There have been occasions where messages were not passed on/ overlooked and this has caused unnecessary upset. Please contact the school office by phone or email and we will be happy to help you and ensure your information is shared appropriately. Contact us on 0131 343 6465 or via the school admin email account email@example.com. We will always seek to respond to your phone call/ email within 10 working days (5 working days if it is a complaint).
We aim to tweet at least three times per week. If your child gains a certificate this will be tweeted so their achievements can be celebrated across the whole school community.
Parental Requests for Class Lists
Information about your child is held securely and appropriate safeguards are in place. Due to these safeguards we are unable to provide parents and carers with the list of names your child is classmates with.
Complaints, Comments and Suggestions Procedure
We all hope that you will be completely satisfied about your child’s education and we encourage feedback on our services from parents and pupils. We are, therefore, interested in feedback of all kinds, whether it be compliments, suggestions or complaints.
If you want to register a comment of any type about our school you can do this by writing, e-mailing, telephoning or making an appointment to see someone. All feedback is welcome and keeps us in touch.
If, in particular, you have a complaint about the school, please let us know. It is better that these things are shared openly and resolved fairly, rather than being allowed to damage the relationship between the family and the school. There will be no negative consequences arising from making a complaint and we will deal with the issue as confidentially as possible.
There are some things which you should take note of in relation to making a complaint:
- please make any complaints initially to the Headteacher- his makes sure that the school knows what is going on and has an opportunity to respond and resolve the issue
- we will try to respond as quickly as possible, but often issues are complex and we need time to investigate
- If you are dissatisfied with the service or/and with our response then you will have the right to take the matter further and contact Advice and Complaints Service (Schools and Lifelong Learning) email: firstname.lastname@example.org or by telephone: 0131 469 3233
If you remain dissatisfied after the further investigation and reply you can take the matter up with the Scottish Public Services Ombudsman, our reply will include the contact details.