We hope that you will be completely satisfied with your child’s early learning and childcare and we encourage feedback on our services from children and families. We are, therefore, interested in feedback of all kinds, whether it be complaints, compliments or suggestions.
If you want to register a comment of any type about our ELC you can do this by writing, e-mailing, telephoning or making an appointment to see someone. All feedback is very welcome.
If, in particular, you have a complaint about the school, please let us know. It is better that these things are shared openly and resolved fairly, rather than being allowed to damage the relationship between the family and the setting. There will be no negative consequences arising from making a complaint and we will deal with the issue as confidentially as possible.
There are some things which you should take note of in relation to making a complaint:
- Please make any complaints initially to the Head Teacher – this makes sure that we know what is going on and have an opportunity to respond to and resolve the issue.
- We will try to respond as quickly as possible, but often issues are complex and we need time to investigate.
- If you are dissatisfied with the service and/or with our response, then you will have the right to take the matter further and contact Advice and Complaints Service (Schools and Lifelong Learning) email: cf.complaints@edinburgh.gov.uk or by telephone: (0131) 469 3233
- If you remain dissatisfied after the further investigation and reply, you can take the matter up with the Scottish Public Services Ombudsman, our reply will include the contact details.
- You can also register complaints with the Care Inspectorate. Please see the poster below.
